Unable to view the existing contact us form

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    aj1124
    Asked on December 05, 2017 at 12:43 PM

    This website has been developed by previous developers, we got access to modify the existing website. We try to modify the existing contact us form in the karakosuits website. after we save it we are unable to view the form. We have the script written in the editor below but we are not sure what went wrong in the source. Can you please check in your record/database what exactly source was there previously? We have access for Magento platform from which website has developed.

    Any help will be highly appreciated. Thanks... please see the below script:

    <script src="https://form.jotformpro.com/jsform/71737193614965" type="mce-text/javascript" xml="space"></script>

  • Profile Image
    Sabbir
    Answered on December 05, 2017 at 12:58 PM

    Can you try using this code instead to see if it works?

    <iframe id="JotFormIFrame-71737193614965" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71737193614965" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no"> </iframe>

  • Profile Image
    Sabbir
    Answered on December 05, 2017 at 01:34 PM

    This is actually the form id associated with the form. I have checked and found that, this form belongs to another user.

    You can clone this form to your account and try embed it again in your website.

    The form's actual url is: http://www.jotformpro.com/form/71737193614965

    Please follow this guide to know how to clone a form in your account:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    You can also follow these guide to know how to embed your form in a website.

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Let us know if you have any further query.