What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HTTP 403 error

    Asked by syringa on September 18, 2012 at 10:03 PM

    When I access a completed form, the uploaded PDF cannot be "downloaded" or viewed. I receive an HTTP 403 error:

    The websited declined to show this page. This website requires you to login.

    Obviously I am logged in as I can access the form. I cannot access the PDF. Please advise. USER: syringa





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    Answered by jeanettebmz on September 18, 2012 at 10:28 PM

    This issue is already being reviewed by our developers and you should recieve an update here

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    Answered by syringa on September 19, 2012 at 05:19 PM

    Any update yet? Please advise.


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    Answered by jeanettebmz on September 19, 2012 at 05:27 PM

    Hello Darla

    Unfortunately, there are no news yet, you should be informed on this thread. Thank you for your patience

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    Answered by Darla on September 24, 2012 at 10:45 AM

    Still looking for access to this form. Can you escalate this problem and have it resolved soon? Is anyone actively working on it? I would appreciate an update.



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    Answered by pinoytech on September 24, 2012 at 11:58 AM

    Hi Darla,

    Apologize for the inconvenience that may have caused. One of our developer is already assign to fix this issue. Don't worry, as soon as this issue sorted out we will inform you immediately.

    Thank you!

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    Answered by guest_22744276504050 on October 03, 2012 at 03:54 PM
    We are now two weeks since I asked for help with this issue, and to date, no resolution. Please expedite so we can retreive uploaded documents from our forms.Darla
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    JotForm Support

    Answered by Mike_T on October 03, 2012 at 04:45 PM


    Are you getting the error message when you are trying to download the J*******_C***.pdf file from your submissions page? If it is showing the error for any file, please let us know about it.

    We are looking forward to hearing from you.