Embedded form on Wix is not submitting

  • Profile Image
    bodiesinmotion
    Asked on December 06, 2017 at 02:28 AM

    Hi there,

    I have a form which has been embedded into a wix website. When submit is clicked the paypal processing should come up however it isn't doing this and is just showing "please wait"...however when I check just the form link on it's own it does work.


    Can you please assist as to why this may be happening?

  • Profile Image
    Jan
    Answered on December 06, 2017 at 03:49 AM

    I did a test submission on your webpage and I was able to replicate the issue. Here's a screenshot:

    1512549672if1.png

    Please try to re-embed the form using this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site.

    If it is still the same, then please get the iFrame code of the form and paste it in the "Add your code here" field. Please take note that "Code" should be selected. Here's a screenshot:

    1512549942if2.png

    Here's a guide on how to get the iFrame code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Hope that helps. If the issue persists, please let us know. Thank you.

  • Profile Image
    bodiesinmotion
    Answered on December 07, 2017 at 11:16 PM

    Hi there,

    Both ways don't appear to be working - keeps coming up just as "please wait" then nothing happens. This may be something that is a bug.

    Any further advice would be appreciated.

  • Profile Image
    tina
    Answered on December 08, 2017 at 08:19 AM

    Hello,

    I sent test submission to your form. It seems everything works as expected now. I submitted the form and I was redirected to PayPal. Do you still have this issue?

    1512738693asdfghjk.gif