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tonyberber
Asked on December 06, 2017 at 03:32 AM
Dear support

I cannot download this file that was uploaded to my form:

https://www.jotform.com/uploads/tonyberber/61473896577979/3810465879116957883/Ficha-de-Inscri%E7%E3o_P%F3s-doutorado_PUCSP_Deise_P_Dutra.pdf

this was uploaded to item E on this form:

https://form.jotform.com/61473896577979

The remaining uploads download fine.

I noticed that this particular file name contains accented characters.

Please advise.

Thank you!

tony
JotForm Support

ashwin_d
Answered on December 06, 2017 at 04:16 AM

The file URL which you are using seems to be incorrect. Please click on the following URL to download your uploaded file: https://www.jotform.com/uploads/tonyberber/61473896577979/3810465879116957883/Ficha-de-Inscri%C3%A7%C3%A3o_P%C3%B3s-doutorado_PUCSP_Deise_P_Dutra.pdf
JotForm Support

ashwin_d
Answered on December 07, 2017 at 10:33 AM

This is strange. I did try to download the file and I am unable to replicate the issue you are having. I was able to download your file successfully. Please check the screenshot below:

Which browser are you using? Is it safari browser? For now, I have sent you an email with this file attachment. Please check your inbox and see if you are able to open the file.