Forms not going through

  • michael332720
    Asked on December 6, 2017 at 12:25 PM

    I had a client fill out my form and submit it and nothing happens. I went ahead and tried it myself. Filled out the form and hit submit. And nothing. I don't see a copy of it when I check my forms. Or of my clients. Can you tell me what is going on? Or is this just a delay built into the system

    It was working last night..Why isn't it working now?

    Page URL: http://www.michaelbradtkephotography.com/code/registration_form.html
  • Kevin Support Team Lead
    Replied on December 6, 2017 at 2:47 PM

    I have been testing your form and I can see it goes through, I tested selecting a product and leaving the payment section empty, both were submitted fine: 

    Forms not going through Image 10

    Forms not going through Image 21

    I have also checked the email recipient address and it seems like all the emails are sending without any problem. 

    You may also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    May you please provide us more details about the issue? 

    Does it happen when you're submitting the form on any specific device? 

    Please let us know, we will be happy to have another look on it.