- michael332720Asked on December 06, 2017 at 12:25 PM
I had a client fill out my form and submit it and nothing happens. I went ahead and tried it myself. Filled out the form and hit submit. And nothing. I don't see a copy of it when I check my forms. Or of my clients. Can you tell me what is going on? Or is this just a delay built into the system
It was working last night..Why isn't it working now?
- JotForm SupportKevin_GAnswered on December 06, 2017 at 02:47 PM
I have been testing your form and I can see it goes through, I tested selecting a product and leaving the payment section empty, both were submitted fine:
I have also checked the email recipient address and it seems like all the emails are sending without any problem.
You may also check your email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
May you please provide us more details about the issue?
Does it happen when you're submitting the form on any specific device?
Please let us know, we will be happy to have another look on it.