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    The auto responder email in my form doesn't work

    Asked by SueJ on September 19, 2012 at 07:49 AM

    A submitter wants to edit the info they originally submitted.  I provided a link at the end of my autoresponder email to allow this.  But now that link doesn't work. (It was working a few weeks ago when I tested it.)

    Page URL:
    https://secure.jotform.us/form/22164483909156

    Screenshot
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    Answered by pinoytech on September 19, 2012 at 08:37 AM

    Hi SueJ,

    Sorry for the inconvenience that may have caused. Here's the correct link: 

    https://www.jotform.us/form.php?formID=22164483909156&sid=213863940170964311&mode=edit

    Thank you!

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    Answered by SueJ on September 19, 2012 at 12:58 PM

    1- the link did not correct the problem- the new link still takes me to a blank screen.

     

    2- when I do get the correct link from you, how exactly do I fix my Autoresponder email (since I don't control the url it goes to.

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    Answered by pinoytech on September 19, 2012 at 01:26 PM

    Here's a guideline on how to Make a Clickable Edit Link: http://www.jotform.com/help/96-How-to-Make-a-Clickable-Edit-Link

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

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    JotForm Support

    Answered by liyam on September 19, 2012 at 01:32 PM

    Hello SueJ.

    1- the link did not correct the problem- the new link still takes me to a blank screen.

    I just checked pinoytech's link and it appears to be prepopulated.

    2- when I do get the correct link from you, how exactly do I fix my Autoresponder email (since I don't control the url it goes to.

    You can follow pinoytech's link to the user guide BUT I noticed that you have a unique ID that uses the template variable {id}, this will conflict with the submission ID which uses the same variable {id}.

    To do a workaround, please do the following steps:

    1. Please rename your ID field on your form to something like Unique ID or anything except just the field name 'ID'
    2. Edit your form and find the {id} in your email autoresponder content and get the new template variable for it on the Form Fields panel.
    3. replace the {edit_link} variable to: http://www.jotform.us/form.php?formID=22164483909156&sid={id}&mode=edit
    4. Save the autoresponder and save your form.

    Please let us know if you need assistance or clarifications.  I will also forward this edit_link issue to the development team for them to take a look at the

    Thanks.

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    Answered by SueJ on September 19, 2012 at 02:08 PM

    Thank you.  I just did what liyam suggested, and it seems to work when I test my own entry.  

    Several people who have already submitted an entry with the form- will they be able to edit their entry based on the original Auto-responder email with the link that didn't work?  Or is there another way for them to get to their entry to edit it?

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    JotForm Support

    Answered by liyam on September 19, 2012 at 02:28 PM

    Currently, those users who received the first edit link won't be able to edit their submissions if the subdomain that appeared on the edit link is http://submit.jotform.us. To solve this, they will need to replace 'submit' with 'www' manually to be able to visit the submission to be edited. 

    But I gave the development team a heads up on this matter so for them to look into this issue.

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    Chief Technology Officer

    Answered by eee on September 20, 2012 at 03:29 AM

    Hi,

    Problem has been fixed,

    Kindest regards,

    Ertuğrul.

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    Answered by guest_22684566374060 on September 25, 2012 at 12:11 PM

    Almost solved-  This person (Mary Ellen) used the link from her original auto-responder email to edit her submission.  However, she did not get a second auto-responder email confirming her edits.  When I make a submission, and then go back to edit it like she did, I DO get an auto-responder email.  Why doesn't she?

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    JotForm Support

    Answered by idarktech on September 25, 2012 at 12:28 PM

    Hi Sue,

    As far as I know, autoresponder will only work on actual submissions not on edited submissions. However, they can always (or you can ask them to) visit the edit link to view the updated details.

    Thanks.

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    Answered by SueJ on October 07, 2012 at 06:01 PM

    Yes, this is how it seems to work, idarktech.  Thank you.