Cannot login/load page correctly

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    jotquinn
    Asked on December 06, 2017 at 02:03 PM

    Hello,


    I'm attempting to log on, but nothing seems to be loading in correctly? I've tried on Chrome, Firefox, Edge, and IE, but I cannot get to a login in page, or if I'm previously logged in, cannot click on anything: basically no elements are loaded. I tried to access jotform on my phone Chrome browser as well, but it can't load the login page either.


    The attached image is as far as I can get on edge, but the submit button doesn't do anything.

    Thanks.

  • Profile Image
    TREVON
    Answered on December 06, 2017 at 03:23 PM

     I have tested accessing login page and I could not replicate the same. Probably the internet Link you are using at the moment is slow at the moment.

    Kindly try accessing your account after a while then let us know if the issue still persists.

  • Profile Image
    jotquinn
    Answered on December 07, 2017 at 10:09 AM

    I am using Jotform from a university internet connection, and other users on this same network are having issues. This is what Jotform looks like when I am able to log on via Chrome on this network:


    1512659236chrome.png


    am able to access Jotform's application and when I use my own mobile data, I can access the browser version on my phone. I'm just not able to use our network to access the site on the computer. Would you happen to know what could cause this? Again, multiple people are having a problem, but it seems to be on our end.

  • Profile Image
    TREVON
    Answered on December 07, 2017 at 11:16 AM

    It seems there might be something in your school server that is blocking some aspects of CSS of our web services. Would you kindly try white-listing the following IPs from your firewall and test if the issue is resolved.

    JOTFORM IP LIST:
    23.29.118.186
    23.227.164.106
    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    52.58.17.107
    52.28.244.1
    209.126.123.104
    209.126.123.105
    209.126.123.106
    209.126.119.154
    23.29.113.206
    23.29.123.157
    23.227.181.0/24