Problems with forms not sending

  • Profile Image
    imamac
    Asked on September 19, 2012 at 10:12 AM

    Hello, i have forms set up for a client's site and they recently told me that they aren't getting emails when a customer submits a form. The forms work like they should but the client doesn't get the emails. The forms were working and now all of a sudden they are not. I had them check their spam folder but nothing in it. Please Help!

     

    Thanks

    Derek

  • Profile Image
    moonzkie
    Answered on September 19, 2012 at 10:27 AM

    Hi,

    I have checked your form and haven't seen a Autoresponder form on your Registration form. Autoresponder, is the email message that is sent to anyone who submits a form. By default, it contains all the information they have entered on the form.

    For more information about creating autoresponders, please refer to the following article:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Feel free to ask if you need further assistance.