What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems with forms not sending

    Asked by imamac on September 19, 2012 at 10:12 AM

    Hello, i have forms set up for a client's site and they recently told me that they aren't getting emails when a customer submits a form. The forms work like they should but the client doesn't get the emails. The forms were working and now all of a sudden they are not. I had them check their spam folder but nothing in it. Please Help!

     

    Thanks

    Derek

    Page URL:
    http://4thekidspa.com/registration.html

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    Answered by moonzkie on September 19, 2012 at 10:27 AM

    Hi,

    I have checked your form and haven't seen a Autoresponder form on your Registration form. Autoresponder, is the email message that is sent to anyone who submits a form. By default, it contains all the information they have entered on the form.

    For more information about creating autoresponders, please refer to the following article:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Feel free to ask if you need further assistance.