My form is not showing all the submission data.

  • Profile Image
    Asked on December 07, 2017 at 08:50 AM
    You still haven’t answered my question about the submissions.
    Why are my forms only showing a small amount of submissions
    Eg: “Register” in the Taster Week file is only showing me 38 submissions and I know there are about 200.
    Where are they?
    Why can’t I see them ?
    Allison Harding
    Zig Zag Women’s Fitness & Motivation
    T: 07780513558
  • Profile Image
    Answered on December 07, 2017 at 09:02 AM

    I'm sorry for the trouble caused to you.

    Please note that free account has submission storage limit of 500. It seems when your premium monthly subscription was cancelled and account was downgraded, that caused your older submission data to be deleted. 

    Since you have upgraded your account to silver monthly subscription plan, I have gone ahead and restored the submission back to your account. Your account now has 3655 submissions. You should not be able to see all the old submissions in your forms.