- suarezbAsked on December 07, 2017 at 02:04 PM
I canceled my membership in October and I am still being billed. When is the next payment going to be charged? I don't want to be charged again.
- JotForm SupportNik_CAnswered on December 07, 2017 at 03:25 PM
I checked our records, and your subscription date is 15th in month, so next is on 15th of December.
I didn't see any cancellation of your subscription. Since it is done through PayPal, you have to cancel it manually: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. And you should do that to avoid next charge in December.
The subscription number that you should cancel is S-91169092MY0918123.
I will add your payment for November to our refund queue. You should receive a refund within 5-7 business days.
Let us know if you have any further questions.