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    Email alerts are defaulting to account email address

    Asked by wecm on September 19, 2012 at 03:01 PM

    Hi there,

    We have multiple forms, and different people within the organization who are notifed when forms are completed. Back in late August, one of the notifications was being sent to the correct person for over two weeks, then the notification all of a sudden started going to the email address to which our account is registered.

    I thought I had just made the change to the email address in a moment of craziness, but it just happened yesterday with another form that had been working fine since 2010, and which I'm sure I didn't change.

    Any ideas?

    Thank you,

    Angela

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    Answered by Nathan on September 19, 2012 at 03:16 PM

    Same thing happening to me, need a fix.

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    Answered by jeanettebmz on September 19, 2012 at 04:20 PM

    I have made some tests and was not able to replicate the issue. However I am forwarding both cases to our developers so they can investigate further

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    JotForm Founder

    Answered by aytekin on September 20, 2012 at 03:20 AM

    Exactly which form has this problem? 

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    Answered by wecm on September 20, 2012 at 10:34 AM

    The first one that it happened to a couple of weeks ago was http://jotform.ca/form/22205271519245

    Then earlier this week it happened to http://www.jotform.ca/form/2694747121.

    I've edited the recipient email address to the correct one now.

    Could it have something to do with the change to sending Test Emails, in that we can no longer specify the email to which the test is to be sent and it always gets sent to the email to which our account is registered?

    Angela

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    JotForm Support

    Answered by NeilVicente on September 20, 2012 at 11:04 AM

    Angela,

    Did you, by any chance, re-create your form's notification email alert? That's one possible reason I can think of - a newly created notification will always have the account email as its default recipient.

    Could it have something to do with the change to sending Test Emails, in that we can no longer specify the email to which the test is to be sent and it always gets sent to the email to which our account is registered?

    We can't tell for sure, but that could be a possible reason as well. The problem is that we haven't received any reports such as this lately.

    In any case, I advise you to monitor your forms' email activity, and notify us immediately as soon as this issue recurs.

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    JotForm Founder

    Answered by aytekin on September 20, 2012 at 11:26 AM

    Unfortunately, we couldn't able to re-create this problem on our end. 

    Yes, the test emails are being sent to the default email address. That can cause confusion. 

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    Answered by wecm on September 20, 2012 at 12:05 PM

    Hi again,

    I'm curious to know why test emails are being sent to the default email address please? Is this a permanent change?

    It's a bit of a bummer, as our policy is to set up accounts with an organizational admin account, which is received by someone other than me, but I am responsible for editing the forms.

    Thank you,

    Angela

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    JotForm Support

    Answered by EduardoMendez on September 20, 2012 at 12:36 PM

    @wecm

    The answer to your question is yes.  The test e-mails are sent to the e-mail address set on the account.

    There are two ways to work around this.  

    One would be to do an actual submit-test.  

       *  Set the notification e-mail address to forward the submission to you.  

       *  Fill out the form and submit the entries.

       *  Check your e-mail for results.

    The second option would be to temporarily edit the e-mail address on the account while you edit the forms.

       *  Enter the account settings section (bottom right on the "My Forms" tab)  while loged into your account

       *  Edit the e-mail address


       *  Test

       *  Reset e-mail address and exit once done

     

    Let us know if you need further assistance!