How can we prevent our email address going to the bounce list?

  • jayhobbs21
    Asked on December 7, 2017 at 5:50 PM

    In the last 2 days, I have received (and addressed by selecting "REMOVE") this message when logging onto your site:

    We recently were not able to email you because your email address "wholistic_health@sbcglobal.net" is in our bounce list.

    How can we prevent this?

  • Richie JotForm Support
    Replied on December 7, 2017 at 6:34 PM

    We are sorry for the inconvenience, may I suggest that you whitelist our domain names and sending IP addresses within your email service provider.

    Whitelisting-JotMails-IP-Addresses

    In addition,here is a guide on how to remove an email address from the bounce list. How-to-Remove-Your-Email-Address-from-Bounce-List

    Finally,please see our guide on how to prevent email bouncing related issues here.

    How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance please let us know.