How can we prevent our email address going to the bounce list?

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    Asked on December 07, 2017 at 05:50 PM

    In the last 2 days, I have received (and addressed by selecting "REMOVE") this message when logging onto your site:

    We recently were not able to email you because your email address "" is in our bounce list.

    How can we prevent this?

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    Answered on December 07, 2017 at 06:34 PM

    We are sorry for the inconvenience, may I suggest that you whitelist our domain names and sending IP addresses within your email service provider.


    In addition,here is a guide on how to remove an email address from the bounce list. How-to-Remove-Your-Email-Address-from-Bounce-List

    Finally,please see our guide on how to prevent email bouncing related issues here.


    If you need further assistance please let us know.