- jayhobbs21Asked on December 07, 2017 at 05:50 PM
In the last 2 days, I have received (and addressed by selecting "REMOVE") this message when logging onto your site:
We recently were not able to email you because your email address "email@example.com" is in our bounce list.
How can we prevent this?
- JotForm SupportRichie_PAnswered on December 07, 2017 at 06:34 PM
We are sorry for the inconvenience, may I suggest that you whitelist our domain names and sending IP addresses within your email service provider.
In addition,here is a guide on how to remove an email address from the bounce list. How-to-Remove-Your-Email-Address-from-Bounce-List
Finally,please see our guide on how to prevent email bouncing related issues here.
If you need further assistance please let us know.