- BRIGHTYOGISAsked on December 07, 2017 at 05:59 PM
My Facebook posts seem to be pulling random images each time I post/publish my form. I would like to have my image (my happy sun) as the image.Page URL:
- JotForm SupportJanAnswered on December 07, 2017 at 08:46 PM
I was able to replicate the issue when I tried sharing the direct link of your form in my Facebook account. As you can see, only the images in your products or payment field are showing.
I suggest you insert the logo using the "Image" tool.
If it is still the same, then please use the Facebook Sharing Debugger tool to scrape your form again to capture the latest updates. Here's the link: https://developers.facebook.com/tools/debug/sharing/.
If you are having issues with the Facebook Sharing Debugger tool, let us know so that we can scrape it on our end.
Hope that helps. Thank you.
- BRIGHTYOGISAnswered on December 08, 2017 at 01:43 AM
Hi and thank you for your response! I did insert the image at the top of the orange area as you pointed out. However, when I tried the next “Debug tool”, it still pulled the incorrect image. It does have this message inside the debugger:
The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.
So now I’m not sure what I can do next :(
Thanks for any help. We have published on Facebook at least 5 times and have not had this problem before.
- JotForm SupportJanAnswered on December 08, 2017 at 03:55 AM
I scraped the form's direct link again via the Facebook Sharing Debugger tool. After that, I tried sharing it on my Facebook account. I can now see the image properly. Here's a screenshot:
Hope that helps. If you have any questions, let us know. Thank you.
- BRIGHTYOGISAnswered on December 08, 2017 at 11:43 AMLooks so good! Thank you so much!!