How can I cancel the payment?

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    Asked on December 07, 2017 at 07:55 PM

    Dear Sir/Madam,

    Just now I've paid for Silver status with a wrong account.

    Let me know how to refund and to repay for another account.


    Wakana Hayashi

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    Answered on December 08, 2017 at 01:52 AM

    Dear Hayashi,

    Inattention to your above request, I have just cancelled the current Silver yearly subscription and a full refund is being processed, please allow 7-10 business days for the amount to be reflected on your bank statement. The account is downgraded to Free status.

    Please let us know if you have any further questions.