How can I cancel the payment?

  • AshinagaJicaIntern
    Asked on December 7, 2017 at 7:55 PM

    Dear Sir/Madam,

    Just now I've paid for Silver status with a wrong account.

    Let me know how to refund and to repay for another account.


    Best,

    Wakana Hayashi


  • amy
    Replied on December 8, 2017 at 1:52 AM

    Dear Hayashi,

    Inattention to your above request, I have just cancelled the current Silver yearly subscription and a full refund is being processed, please allow 7-10 business days for the amount to be reflected on your bank statement. The account is downgraded to Free status.

    Please let us know if you have any further questions.