I have some issue with JotForm and Mailchimp integration.

Hi,

I have synced my jotform to my mailchimp, but the emails coming in are not going to my mailchimp list, please let me know how to fix this, thanks!

Lily 

Hello,

I tested the integration and I didn't replicate the same issue. Could you please remove the integration and re-integrate it?

If the issue still persists, please let us know.

Thank you

Hi Tina,

Yes, I have used a new API key for integration, but the new email registrations are not going to my mailchimp list. 

Let me know how I can fix it, thanks!

Lily 

I tested this issue, but I wasn't able to replicate this issue. The information went through to MailChimp, does this issue persist on your side? Did you try creating new API key?

Hi,

I have created two new API keys, but the emails are still not going through. Any idea how else I can troubleshoot this?

Let's try this please:

1) I just cleared your form cache (which you can do as well):

-Go to Settings page: https://www.jotform.com/myaccount/settings

-Click Clear cache:

2) Try to re-integrate with MailChimp now (after the clearing of the cache).

Please let us know how it worked.

Thank you!