I have some issue with JotForm and Mailchimp integration.

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    leeclily
    Asked on December 07, 2017 at 10:47 PM

    Hi,

    I have synced my jotform to my mailchimp, but the emails coming in are not going to my mailchimp list, please let me know how to fix this, thanks!

    Lily 

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    tina
    Answered on December 08, 2017 at 10:00 AM

    Hello,

    I tested the integration and I didn't replicate the same issue. Could you please remove the integration and re-integrate it?

    If the issue still persists, please let us know.

    Thank you

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    leeclily
    Answered on December 08, 2017 at 11:32 AM

    Hi Tina,

    Yes, I have used a new API key for integration, but the new email registrations are not going to my mailchimp list. 

    Let me know how I can fix it, thanks!


    Lily 

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    Nik_C
    Answered on December 08, 2017 at 01:35 PM

    I tested this issue, but I wasn't able to replicate this issue. The information went through to MailChimp, does this issue persist on your side? Did you try creating new API key?


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    leeclily
    Answered on December 09, 2017 at 10:38 AM

    Hi,

    I have created two new API keys, but the emails are still not going through. Any idea how else I can troubleshoot this?


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    Nik_C
    Answered on December 09, 2017 at 02:18 PM

    Let's try this please:

    1) I just cleared your form cache (which you can do as well):

    -Go to Settings page: https://www.jotform.com/myaccount/settings

    -Click Clear cache:

    1512847078Screen Shot 2017-12-09 at 8.22

    2) Try to re-integrate with MailChimp now (after the clearing of the cache).

    Please let us know how it worked.

    Thank you!