- hamrickmediaAsked on December 07, 2017 at 11:41 PM
This is the 3rd time my account gets downgraded and you refund my upgrade. I am about to leave you permanently.
email@example.com User Name
- JotForm SupportMarvihAnswered on December 08, 2017 at 03:21 AM
We sincerely apologize for the inconvenience, It seems you are already in a Silver Monthly plan. That was just a prorated refund since you upgraded to silver while you just recently paid the bronze subscription.