What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure SSL Submissions vs Submissions

    Asked by Tellmemore on September 19, 2012 at 04:32 PM

    Hi,

    I'm getting the warning: You're almost out of space! in the Secure SSL Submissions box; it's showing 8 of 10 used.  As far as I know, I did not set anything to 'secure'.  In fact, via the 'embed tab', the 'Secure form' box is not checked in either of my forms.  What should I do to change it so that I'm only using "Submissions" and not "Secure SSL Submissions"?

    By the way, ALL of those secure 'submissions' were just me testing out how the forms worked in my site; so is there a way I can get it cleared out so that it shows that I have 0 of 10 Secure SSL Submissions?

    I look forward to your replies.  Thank You!

    P.S. I know this is probably dumb, but what exactly is a "submission"?  Is it when someone fills out and submits a form?  Just checking to be sure.


    One more thing: can I change my profile pic?  If so, how?

    Submissions ssl submissions My Forms style size
  • Profile Image

    Answered by Tellmemore on September 19, 2012 at 04:38 PM

    .

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    Answered by jeanettebmz on September 19, 2012 at 05:08 PM

    Hi

    Your concept about a submission is correct. You might need to change your gravatar and then clear your browser cache to make it appear here

    I had reset your SSL submission counter. Please note this can be done only once .

    Cheers!

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 19, 2012 at 06:15 PM

    @Tellmemore

    Just want to add one thing:

    In fact, via the 'embed tab', the 'Secure form' box is not checked in either of my forms.

    The secure form checkbox is used only for generating secure embed codes and form URL. It does not change anything on your form, so no matter how many times you tick that checkbox, it will always get cleared each time you access the Embed Form wizard.

    I suggest that you re-embed the form on your website using non-secure (http) codes.

  • Profile Image

    Answered by Tellmemore on September 20, 2012 at 12:36 AM

    Well, I removed the 'https' from my website URL in my account settings page (so now it begins with the 'www'), and then I submitted the form from my website.  But the Secure SSL Submissions box shows I now have 1 of 10 Secure SSL Submissions! 

    So, what am I supposed to change, and where do I change it, so that that remains as 0 of 10 Secure SSL Submissions? I do not want any submissions to be counted as 'secure'.

    And on that note, is there a way to test how a form works without it counting against me?  If not, there should be.  How else can one tell if a form is working the way you want it to work unless you test it out?

    As always, I look forward to your replies.  Thank you!

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    Answered by pinoytech on September 20, 2012 at 12:52 AM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on the issue, could you please provide us your website url where your form embedded, for us to check your form and for further assistance?

    Thank you!

  • Profile Image

    Answered by Tellmemore on September 20, 2012 at 01:11 AM

    www.sites.google.com/a/dslextreme.com/storyteller/guestbook/FillinEmailForm

  • Profile Image

    Answered by Tellmemore on September 20, 2012 at 01:41 AM

    Just added an avatar via my gravator account, so I'm posting this to see if it appears.  I did as jeanettebmz said and cleared my browser cache.  If it doesn't appear, then the image that gets generated here will do.  (I did not select the blue 'snowflake', so that's why I say 'gets generated'.  Anyway, my gravatar avatar is cool, so we'll see if it works.

     

    Lastly, for some reason, my earlier email reply is not showing here in this thread.  So I am reposting it below (in blue) just so you see that I thanked you for zeroing out my Secure SSL Submissions count--didn't want you to think I was ungrateful.  And, I also asked about changing my avatar--which is sutiable since that is why I am posting this in the first place.

     

    OK, my earlier post:

    -----------------
    From: Tellmemore 
    Date: Wed, Sep 19, 2012 at 3:13 PM
    Subject: Re: Secure SSL Submissions vs Submissions
    To: jotformforum_131775@interlogy.com


    Thank you for the credits!!
     

    I do not see where I can change my avatar; where is that located? (I am now a brand new member of Gravatar.)

    I look forward to your reply.  Thank you!

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    JotForm Support

    Answered by liyam on September 20, 2012 at 02:02 AM

    Hello again, Tellmemore.

    First thing that I noticed, is that your upper form uses the jotform gadget while the lower one uses a different gadget.  You can change the gadget used on your upper form with the same gadget as the one below so that it will not forcefully use the secure version on your page when you're visiting via SSL.

    Regarding your avatar, it sometimes take a while for it to reflect so we can wait a bit longer for it to take effect. We're looking forward to see it :)

  • Profile Image

    Answered by Tellmemore on September 20, 2012 at 04:44 AM
    Thank you for your reply!
    OK, I changed the form; should I submit it to see if it gets counted as
    secure or not. Or would you like to test it?
    Thanks for the info about the avatar.
    ------------------
  • Profile Image
    JotForm Support

    Answered by idarktech on September 20, 2012 at 07:56 AM

    @Tellmemore

    I've tested the forms on your google site and it seems to be working fine now. Submissions are now counted as regular submissions not SSL.

    Google will force your form to use HTTPS when you'll use google site embed code, so iframe embedding (with HTTP on it using google embed gadget) is the correct solution. 

    Cheers!

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    Answered by Tellmemore on September 20, 2012 at 03:55 PM
    Thank you, thank you!!
    ------------------------------------
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    Answered by Webwilliam on June 26, 2014 at 10:39 AM

    Hello! I'm having the same problem. Do not use forms with SSL encryption. But the forms were all suspended mine. according to the control panel on secure SSL Submissions - 11 of 10 used. I affirm that I do not use the SSL forms. What should I do?

     

    Follow the link of the page that the forms should appear.

    Link: www.hotelhostal.com.br/reserva.html

            www.hotelmeucantinho.com.br/reserva.html

            www.helprioreciclagem.com.br/pedido-de-caçamba.html

            www.helprioreciclagem.com.br/solicitação-de-proposta..html

     

    They were all showing up, only two days ago that disappeared from the page due to the problem noted above.

    I await return. Thank you!

     

     

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    JotForm Support

    Answered by ashwin_d on June 26, 2014 at 12:07 PM

    Hello Webwilliam,

    I did check all your web pages and all of them does not use any form's SSL embed code. The last web page does not have any JotForm.

    You have received 28 submissions and out of which 11 are SSL submissions. It seems the SSL embed code is already removed. I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. 

    All your forms are now active as well. 

    Thank you!

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    Answered by valentinoperic on June 28, 2014 at 11:22 PM

    Hi,

    I have been trying for weeks now to solve the problem with secure form to no avail. It is very frustrating. I have tried all of the problem solving solutions on the forum and finally i will need your assistance.

    I am trying to create NON secure form ( secure form box is UNCHECKED when coping source code to my web page). However every time I create non secure form I get form that is secure.

    I have two forms that i have problem with and website address are:

    http://www.valentinoperic.com.au/content/show/15417

    http://www.valentinoperic.com.au/content/show/14626

    I look forward to your reply.  Thank you!