Why limitation error message is not showing correctly?

  • airscool
    Asked on December 8, 2017 at 4:54 AM

    Hi

    The JotForm I have listed doesn't appear to be working correctly in Chrome Mac Version 63.0.3239.84 (Official Build) (64-bit).

    It should display a warning message once the maximum of 6 has been selected. It does eventually display if you click outside that form element but is not behaving as expected.

    The warning message can flicker on briefly if you select options via clicking on the text instead of the checkbox.

    Works and behaves correctly in other browsers.

    Thanks

  • Nik_C
    Replied on December 8, 2017 at 5:39 AM

    I switched off the "Highlight effect":

    1512729465Screen Shot 2017 12 08 at 11 Screenshot 10

    And that resolved the problem:

    1512729521screencast Screenshot 21

    Please check your form and let us know how it worked.

    Thank you!

  • airscool
    Replied on December 8, 2017 at 5:45 AM

    Hi Nik

    Perfect. That's worked a treat.

    Cheers

  • airscool
    Replied on December 8, 2017 at 5:53 AM

    Oh. Actually in the actual website situation there is now no message:

    https://www.chesterfieldsdirect.co.uk/swatches

  • airscool
    Replied on December 8, 2017 at 8:57 AM

    Any thoughts?

  • Nik_C
    Replied on December 8, 2017 at 11:27 AM

    Since that is a script side of the form, there might be some conflict when it is not working on your website, so please try re-embedding by using the iFrame code below:

     <iframe id="JotFormIFrame-73411826024348" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/73411826024348" frameborder="0" style="width: 1px; min-width: 100%; height:1800px; border:none;" scrolling="no"> </iframe> 

    Let us know how it worked.

    Thank you!

  • airscool
    Replied on December 8, 2017 at 11:37 AM

    Thank you Nik.

    That has solved the problem.