Why limitation error message is not showing correctly?

  • Profile Image
    airscool
    Asked on December 08, 2017 at 04:54 AM

    Hi

    The JotForm I have listed doesn't appear to be working correctly in Chrome Mac Version 63.0.3239.84 (Official Build) (64-bit).

    It should display a warning message once the maximum of 6 has been selected. It does eventually display if you click outside that form element but is not behaving as expected.

    The warning message can flicker on briefly if you select options via clicking on the text instead of the checkbox.

    Works and behaves correctly in other browsers.

    Thanks

  • Profile Image
    Nik_C
    Answered on December 08, 2017 at 05:39 AM

    I switched off the "Highlight effect":

    1512729465Screen Shot 2017-12-08 at 11.4

    And that resolved the problem:

    1512729521screencast.gif

    Please check your form and let us know how it worked.

    Thank you!

  • Profile Image
    airscool
    Answered on December 08, 2017 at 05:45 AM

    Hi Nik

    Perfect. That's worked a treat.

    Cheers

  • Profile Image
    airscool
    Answered on December 08, 2017 at 05:53 AM

    Oh. Actually in the actual website situation there is now no message:

    https://www.chesterfieldsdirect.co.uk/swatches

  • Profile Image
    airscool
    Answered on December 08, 2017 at 08:57 AM

    Any thoughts?

  • Profile Image
    Nik_C
    Answered on December 08, 2017 at 11:27 AM

    Since that is a script side of the form, there might be some conflict when it is not working on your website, so please try re-embedding by using the iFrame code below:

     <iframe id="JotFormIFrame-73411826024348" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/73411826024348" frameborder="0" style="width: 1px; min-width: 100%; height:1800px; border:none;" scrolling="no"> </iframe> 

    Let us know how it worked.

    Thank you!

  • Profile Image
    airscool
    Answered on December 08, 2017 at 11:37 AM

    Thank you Nik.

    That has solved the problem.