Why does my account downgraded to free?

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    tabukpaws
    Asked on December 08, 2017 at 06:09 AM

    HI, I paid 114$ usd for the bronze package. However, I just got a message saying I'm out of submission storage, but the bronze package says there is unlimited storage. I am right in the middle of receiving submissions. I need help asap please. Thanks

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    Kiran
    Answered on December 08, 2017 at 10:08 AM

    We are sorry for the inconvenience this may have caused. The account was downgraded to Free due to the cancellation of the earlier Bronze yearly subscription plan. I have now updated the account subscription to Bronze again. Please check now and let us know if you need any further assistance. We will be happy to assist.