Why does my account downgraded to free?

HI, I paid 114$ usd for the bronze package. However, I just got a message saying I'm out of submission storage, but the bronze package says there is unlimited storage. I am right in the middle of receiving submissions. I need help asap please. Thanks

We are sorry for the inconvenience this may have caused. The account was downgraded to Free due to the cancellation of the earlier Bronze yearly subscription plan. I have now updated the account subscription to Bronze again. Please check now and let us know if you need any further assistance. We will be happy to assist.