URL Redirect after Submission

  • cafetheory
    Asked on December 8, 2017 at 10:09 AM

    Hello, I have tried to set this up numerous time and my submission returns a blank page. I have embedded this code onto a Wix webpage per your instructions, the form comes up and operates correctly other than redirecting me to the desired URL.

    My form URL is: https://form.jotform.co/73408068062859

    My webpage address I am testing this at is: http://bit.ly/2AImBLt

    The conditions are set so that if a certain email address is entered, it will redirect them to a URL. This did work before for me awhile ago, but not sure what I am doing differently now. 

    Please help! Thanks in advance! 

     
  • David JotForm Support
    Replied on December 8, 2017 at 12:55 PM

    I cloned your form to test it and the redirect looks to be working in the clone:

    https://form.jotform.com/73414947652968

    If the redirect is not working properly in the embedded form, try using your forms iFrame code to embed the form:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that does not work, let us know the URL of the page your form is embedded to and we will be happy to have a look.

  • cafetheorycreative
    Replied on December 8, 2017 at 3:51 PM

    Hello,

    Thank you for your reply. I can see in your duplicated form it takes you a page, but it still does not show on my site.

     I have tried the iFrame, and Java Script. The web page that this form is located on is:  http://bit.ly/2AImBLt

    The example I am using to test is by entering an email address of "wnc8891@gmail.com", that it would redirect to a specific URL. I can see in the submission report that it is taking my submission of the e-mail, but it is not directing to the URL.

    What else can I try to resolve this?

    Thank You

     
     
  • Marvih
    Replied on December 8, 2017 at 4:46 PM

    I cloned @david's form sample and corrected the URL in which it will be redirected.

    Please try checking it on the following link https://form.jotform.com/73416199000956

    This is the condition of the Thank You page.
    https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition

    URL Redirect after Submission Image 10


    Let us know if you need further help.

  • cafetheorycreative
    Replied on December 8, 2017 at 5:07 PM

    Hello,

    I understand that your clone of the form works, but have you tested this on the live site URL that I have provided twice? If you visit http://bit.ly/2AImBLt you can see there that it does not redirect anywhere. 

    Are you saying this is an issue with my Wix or my browser?

    Please visit the link - http://bit.ly/2AImBLt, try to submit wnc8891@gmail.com, are you redirected to a page?

    This does not work here

     
  • Marvih
    Replied on December 8, 2017 at 5:21 PM

    It seems that it is redirected, but since your website have a very huge "White" area and the iFrame is just a small one, it just shows the area with a White screen.

    Try using the javascript embed again and do a test so you can clearly see if it is redirected. Also please ensure that there are no blocked pop-up notification in your browser.

    Note: testing this in "Incognito" for Google Chrome or "New Private Window" for firefox is much better.

    https://www.laptopmag.com/articles/how-to-use-incognito-windows-in-chrome

    https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

    Let us know how it goes.