- TheTrustGroupAsked on September 19, 2012 at 06:42 PM
Your site is not fucntion correctly I am unabel to get into my form as there is no navigation as the site is all text.Page URL:
- JotForm SupportMike_TAnswered on September 19, 2012 at 07:00 PM
Thank you for contacting us.
First of all, please try to clear your browser cache and cookies to see if that makes any difference. If that does not help, try to open the following link, and let us know if that link is accessible from your side:
Also your may try to open the JotForm website with other browser, computer and/or Internet Service Provider.
We are looking forward to hearing from you.
- TheTrustGroupAnswered on September 19, 2012 at 07:17 PM
Thank you for the instructions above, I have cleared my history etc and tried a different browser (explore and chrome) along with the link above but it does not allow me to open it.
What are the next steps.
- JotForm SupportMike_TAnswered on September 19, 2012 at 07:31 PM
Thank you for cooperation.
Do you get any error when you are trying to open mentioned link?
- TheTrustGroupAnswered on September 19, 2012 at 10:04 PM
i recieve this
'Malware','Technology & Telecommu... http://max.jotfor.ms/min/g=indexCss&3.1.245
The web page you tried to open contains material that contravenes the company's Acceptable Usage Policy.
If you believe we have made an error in restricting this web page, please contact your IT help desk.
Your Internet experience is protected by
- JotForm SupportliyamAnswered on September 19, 2012 at 10:19 PM
Based from the error that you are seeing, that explains why you are not able to view the proper design and layout of the site.
As stated by the error warning, please contact your IT help desk and inform them that the link http://max.jotfor.ms/min/g=indexCss&3.1.245 is being blocked and you cannot access your account properly due to it.