What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is your site not working correctly!?

    Asked by TheTrustGroup on September 19, 2012 at 06:42 PM

    Hi There

     

    Your site is not fucntion correctly I am unabel to get into my form as there is no navigation as the site is all text.

    Page URL:
    http://www.jotform.com/

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 19, 2012 at 07:00 PM

    Thank you for contacting us.

    First of all, please try to clear your browser cache and cookies to see if that makes any difference. If that does not help, try to open the following link, and let us know if that link is accessible from your side:

    http://max.jotfor.ms/min/g=indexCss&3.1.245

    Also your may try to open the JotForm website with other browser, computer and/or Internet Service Provider.

    We are looking forward to hearing from you.

  • Profile Image

    Answered by TheTrustGroup on September 19, 2012 at 07:17 PM

    Hi Mike_T


    Thank you for the instructions above, I have cleared my history etc and tried a different browser (explore and chrome) along with the link above but it does not allow me to open it. 


    What are the next steps.


    Thanks 

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 19, 2012 at 07:31 PM

    Thank you for cooperation.

    Do you get any error when you are trying to open mentioned link?

    http://max.jotfor.ms/min/g=indexCss&3.1.245

  • Profile Image

    Answered by TheTrustGroup on September 19, 2012 at 10:04 PM

    i recieve this 

     

    'Malware','Technology & Telecommu... http://max.jotfor.ms/min/g=indexCss&3.1.245

     

    Restricted Access

    The web page you tried to open contains material that contravenes the company's Acceptable Usage Policy.

    If you believe we have made an error in restricting this web page, please contact your IT help desk.

    Thank you.

     
    Your Internet experience is protected by Clearswift
  • Profile Image
    JotForm Support

    Answered by liyam on September 19, 2012 at 10:19 PM

    Based from the error that you are seeing, that explains why you are not able to view the proper design and layout of the site. 

    As stated by the error warning, please contact your IT help desk and inform them that the link http://max.jotfor.ms/min/g=indexCss&3.1.245 is being blocked and you cannot access your account properly due to it.

    Thanks.