- NitzaguieAsked on December 08, 2017 at 03:01 PM
I need help with my account because said that my account has been suspended and I don't know why...
Can you help me with that.
- JotForm SupportktyaguirreAnswered on December 08, 2017 at 03:14 PM
Upon review of your account it was found form:
http://www.jotform.us/form/73136882939167 to be collecting SSN# , which is not allowed unless you add a signature field of customers' acknowledgement to give out this sensitive information.
Here are some widgets you can add to the form (signature fields):
Adding this widget is mandatory for it helps secure the information on your form.
We have cleansed your form and reactivated your account, please start by adding the signature field and then requesting the desired information in order for the system to understand it is authorized.
Allow 30 min before login in and make such modifications so the system will recognize your login.