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    Changing Thank You page in a cloned form

    Asked by obewun on September 19, 2012 at 11:36 PM

    I cloned a form that required a different Thank You page.

    I cannot change the page redirect, and a Paypal payment option does not work either, the form still directs to the original Thank You page of the original form. How do I change that. The option seems to be there but it is not working.

    Page URL:

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    JotForm Support

    Answered by liyam on September 20, 2012 at 12:00 AM

    Hello obewun.  I just made a test submission on your form and I got redirected to the Paypal page properly. 

    To change the Thank you page on your cloned form, please do the following:

    1. Click Thank You on the tool bar

    2. Select Custom URL

    3. Enter your custom thank you page URL on the field provided and click the finish button once done.

    4. Save your form to ensure that your changes have been saved.

    Please let us know if you need further assistance.


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    Answered by obewun on September 20, 2012 at 12:19 AM

    Yep I have tried that several times. It keeps reverting to the original Thank you page for the original form I cloned. Frustrating.  But if it is actually going to Paypla then I don't need to do it. Is there a delay from when forms are changed to when things like Paypal payment options impliment?


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    Answered by on September 20, 2012 at 12:24 AM

    Ah I think you were taken tothis page:


    You have successfully registered for this course

    Great! Now that you you have registered there's just one more decision to make.

    Do you wish to pay in one single payment of AUD$1500 or a subscription of 12 payments of $139 per month (total payments of $1668)?

    Click on the the appropriate button to pay by Paypal (credit card or bank transfer) If you choose the Subscrption payment your credit card will be debited each month.

    You will be redirected to the Paypal site where you can pay by credit/debit card or by direct bank transfer. Once you have paid you will be sent an email within 24 hours containing your course login details and security key.

      Pay by one single payment AUD$1500
        Pay by 12 equal monthly payments of AUD$139 (total payments AUD$1668)                      
    That is not the page I want. It is the Thank you page from the original cloned page. I can't get it to change to the new page....
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    JotForm Support

    Answered by liyam on September 20, 2012 at 12:39 AM

    I actually didn't encounter a page with that content when I made my test submission.  After pressing the submit button, I was immediately redirected to Paypal.

    After checking further, I see now that there can be a slight delay on the updating of your form on your website.  A workaround is to edit your CCS_Reg.html page and replace this code:

    <script type="text/javascript" src="//form.jotform.co/jsform/22628228468865"></script>

    with this:

    <script type="text/javascript" src="//www.jotform.co/jsform/22628228468865"></script>

    Please let us know if you're still having issues on your form after the change.


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    Answered by obewun on September 20, 2012 at 01:08 AM

    Ok thanks for looking into it for me. I also tried using the Expression based code and got it to work eventually. It seems to be redirecting me correctly now. I'll keep a note of the workaround for future use.

    Thanks again.

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    JotForm Support

    Answered by liyam on September 20, 2012 at 01:36 AM

    Thanks for keeping us posted, obewun.

    If you have other questions or concerns, please do let us know.