E-Signature issue - signature slides off to the right while the finger is still in the box

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    tabukpaws
    Asked on December 09, 2017 at 06:29 AM

    Hi,


    I like the provision of the signature box, however, when signing the online signature slides off to the right while the finger is still in the box. Tried on an iphone 6 and a n android sony xperia 5.


    It seems ok when using the mousepad but not using a finger directly onto a mobile screen.


    Thanks for your help :)

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    Ardian_L
    Answered on December 09, 2017 at 10:42 AM

    I tested out the form and yes the problem persists as described in your thread. I have forwarded the ticket to our developers to fix the issue. Meanwhile, I would suggest you to use the Smooth Signature Widget, until we return to you with a response from our developers.

    We apologize for any inconvenience.