- jim371Asked on December 09, 2017 at 08:58 AM
- JotForm SupportArdian_LAnswered on December 09, 2017 at 12:16 PM
I tested out this form http://www.jotformpro.com/form/73098811384968 and it is working on every browser. Please check the image below, the website was tested in Microsoft Edge. If this is not the form please provide the url of the form.
- jim371Answered on December 09, 2017 at 12:43 PMPlease tell me this is not happening to me.
You are looking at the wrong form. I sent you the link for the form: http://www.caribbeanflyingadventures.com/RequestPermit.htm in my original email.
I also sent you a copy of the code for the page. I beg you. Fix this thing before I lose more money,
- JotForm SupportArdian_LAnswered on December 09, 2017 at 12:46 PM
I am sorry but just now I saw the other ticket you have submitted. But on this ticket there was no link and I couldn't know for which form you were talking about. That's why I requested for the url.
- jim371Answered on December 09, 2017 at 01:43 PMNo problem,
Please fix it as soon as possible: www.caribbeanflyingadventures.com/RequestPermit.htm
Please. I have received three messages this morning that the form is not working on Chrome or Safari or Edge or others. I have tried myself on two three different computers and the form does not work other than Firefox. I sent you a copy of the code that is imbedded on the website. This problem just started in the last few days. This is a very, very serious problem.
On Safari and Microsoft edge the form appears as a one way request instead of a roundtrip as it does correctly Firefox and does not respond to the “Submit” button. You can easily see the difference in the form’s appearance between Firefox and Edge. I am told that by customers that they have tried other browsers with the same negative result.
This needs to be fixed right now or I stand to loss thousands today and tomorrow. Please call me urgently on 305-667-6282 so we can walk through this together. Something is very wrong.
- JotForm SupportWelvinAnswered on December 09, 2017 at 02:16 PM
I have just posted my reply to your other thread here https://www.jotform.com/answers/1318685. Please send your response to that thread instead of creating a new one. This way, we can assist you properly.