Still problems with special Polish characters in form

  • Profile Image
    wydawnictwocompassion
    Asked on December 09, 2017 at 12:11 PM

    The issue is not solved. The form is perfect but embeded on www font is a mess!!!

    i.g http://compassion.pl/bezplatna-ksiazka-dla-widzow-codzienna-radosc-zycia/

    Even on a preview it does not display Polish characters correctly....

  • Profile Image
    Mike
    Answered on December 09, 2017 at 04:24 PM

    Thank you for contacting us.

    Is this basically happening in the following form only?

    https://form.jotformeu.com/31763795027360

    The characters seem to be fine when I clone that form. As a workaround, you may clone the form to use a cloned version of the form.

  • Profile Image
    wydawnictwocompassion
    Answered on December 10, 2017 at 11:43 AM
    It might work as I see other forms are OK. But we reached limit for our
    free subscription. I cannot delete any of other forms. Is there a way to
    clone it and exchange the old version in the same time?
    I have noticed that you offer discounts for non profit. Maybe we could
    upgrade with non profit discount for your Bronze plan? Or we have to set
    up a new account?
    Actually we are non profit Church publishing and we use JotForm mainly
    for giving away a free book.
    Yours
    Marek Świtalski
    ...
  • Profile Image
    Mike
    Answered on December 10, 2017 at 12:58 PM

    In this case, you disable the form and then clone it. We do not count disabled/archived forms.

    You do not need to create a new account to get the non-profit status. Please feel free to submit the application form at https://www.jotform.com/nonprofit/pricing/. Once the application is approved (usually within 48 hours) you will be able to subscribe with a 50% discount.

  • Profile Image
    wydawnictwocompassion
    Answered on December 10, 2017 at 01:43 PM
    Mike, thank you for your assistance. The form is up and running!
    Marek
    ...