What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    je ne retrouve plus mon identifiant et mot de passe

    Asked by oriac jérémie on September 20, 2012 at 03:48 AM


    pouvez-vous me renvoyer mon identifiant et mot de passe?

    Merci d'avance



    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on September 20, 2012 at 07:28 AM


    Apparently, that form is under a guest account, meaning you were not logged in when you created that form.

    Guest accounts rely on browser cookies, and the moment something happened to these cookies (cleared, overriden, etc), you will lose access to this form and the submissions made to it.

    The only way to restore access to the form is to register an account using the same email address entered in the form's email alerts which is jeremieo****@yahoo.fr. After registration, forms from your guest account will be automatically carried over to your registered account. If you can't view this form, please let us know so we can help you further.