Quantity Gift Registry widget: The decrement counter is not working

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    Asked on December 09, 2017 at 11:44 PM

    Can you please confirm that the Quantity Gift Registry is designed to remember prior submissions on an option and decrement the counter (and show the reduced qty) for future submissions?

    If so, I cannot make this work.

    Please see the form:


    Can you please explain why the counter does not decrement and remember reduced available qty on future checking of the form?

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    Answered on December 10, 2017 at 03:19 AM

    Yes, the Quantity Gift Registry is designed to remember prior submissions. 

    I tested your form and the widgets are not working properly. I was able to replicate the same issue on my cloned form. 

    Clearing the form cache and updating the widget did not resolve the issue. 

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

    If a new widget is added to the form it will work properly. The widget is also working correctly on a new form that I created, so for now, I can only suggest you to remove and re-add all widgets to your form. 

    Here is my cloned form: https://form.jotform.com/73431203303945 

    You can test first two widget (new widgets that I added), they are working properly. 

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    Answered on December 10, 2017 at 03:29 AM

    In the meantime, I ended up trying the Inventory widget instead and that also appears to do what I want, but there is one separate issue that I am trying to fix with that - I cannot work out where the tool tip (hover over the field and you will see "(includes 1 x team of 4 golfers)")has come from and how I can change/switch off/on.

    Here is the new form I have built related to the above:


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    Answered on December 10, 2017 at 04:10 AM

    I moved your question that is related to the Inventory widget to a separate thread and we will provide you an answer there shortly.