User's feedback about the new payment submissions limit

  • Profile Image
    nzfbi
    Asked on December 10, 2017 at 12:31 AM

    Hi,

    I am a bit confused by the different plans where they relate to the number of payments that can be received. I just don't understand what is meant.

    What does "Receive 1 Payment" or "Receive 10 Payments" actually mean?

    Is this referring to the total number of payments that can be taken by PayPal and is this per form or per account.

    Sorry, it is just not clear to me.

    Kind regards

    John Klaphake

  • Profile Image
    Jan
    Answered on December 10, 2017 at 03:30 AM

    Yes, you are correct. Received payment is the same as the payment submission. Regular submission is different from a payment submission.

    Payment forms or order forms are integrated normally to a payment processor like PayPal, Stripe, Authorize.Net etc. When the user entered their billing details and submitted the form, then it is considered as a payment submission.

    The limit is per account and not per form.

    For more information about the account usage, please check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits.

    Hope that helps. If you have any questions, please let us know. Thank you.

  • Profile Image
    BDAVID
    Answered on December 12, 2017 at 03:15 PM

    All is part of JotForm business model. We appreciate your feedback though. If you have a new question, feedback or concern, please open a new thread, we will be glad to assist you.

  • Profile Image
    nzfbi
    Answered on December 14, 2017 at 05:55 PM

    Thank you for your reply. I appreciate and understand your role.

    However, what I would like you to do is to refer my concerns to someone is is responsible for the "business model" to respond. Hopefully then I might be able to have a more engaged conversation.

    Kind regards

    john


  • Profile Image
    Jan
    Answered on December 14, 2017 at 07:44 PM

    I understand your concern. I will forward your feedback to the appropriate team.

    Thank you.