my form was Suspended

  • Profile Image
    dreamlifefamily
    Asked on September 20, 2012 at 05:51 AM

    after i desin my form you sent message to me

     

    "Your JotForm Account dreamlife_family is Suspended

    Our automatic phishing detection system has suspended your JotForm account. Your forms are currently disabled.

    If you would like is to review this decision please reply to this email and provide these information:
    Describe the purpose of your forms.
    If you have asked for username or password in one of your forms, please describe the reason.
    Provide the URL of your web site where you use these forms.
    We will try to resolve this issue as quickly as possible.
    JotForm Team"

    my answer
    "The purpose of this form is to collect data members of the family Dream Life
    It is a family affiliated with the University of the student activity within the university
    And we want through this form to facilitate the process of registering in the family
    Therefore you need to name each member of this family and to his phone number and to address

    Link family on Facebook

    http://www.facebook.com/DreamLife.Family/app_190322544333196

    plz can you active my form ?"


  • Profile Image
    dreamlifefamily
    Answered on September 20, 2012 at 07:40 AM

    ???????

  • Profile Image
    EduardoMendez
    Answered on September 20, 2012 at 08:44 AM

    @dreamlifefamily 

    We apologize for the inconveniences and thank you for responding to our request to providing an explanation of the purpose of the form.  We hope that you understand that such procedure is to ensure that our forms are not used in any way that goes agains our strict phishing policies. 

    Upon receiving your response, we re-activated your account (as stated on our e-mail reply).  I have checked the status of your account again and it is indeed active.  Do you still have this issue?  If so please change the URL for your form from : http://form.myjotform.com/form/22615493452555? 

    to http://www.jotform.com/form/22615493452555? 

    Let us know if that solves the issue.

  • Profile Image
    dreamlifefamily
    Answered on September 20, 2012 at 11:40 AM

    thanx 4 answer but i talke about this e-mail 
    dreamlife_family 
    please active my form 
    thanx

  • Profile Image
    EduardoMendez
    Answered on September 20, 2012 at 11:48 AM

    @dreamlifefamily

    I have manually reviewed your form and your account has been re-activated.

    Let us know if you need further assistance.

  • Profile Image
    dreamlifefamily
    Answered on September 20, 2012 at 11:56 AM

    thanx very much 

  • Profile Image
    dreamlife_family
    Answered on September 20, 2012 at 01:39 PM

    http://form.myjotform.com/form/22635569186565


    same problem

    same answer

  • Profile Image
    gori-mathew
    Answered on September 20, 2012 at 02:09 PM

    W have manually reviewed your form and your account has been re-activated after finding no violation of our service terms.

    Let us know if you need further assistance.

     

  • Profile Image
    dreamlife_family
    Answered on September 20, 2012 at 02:11 PM

    thanx very much gori-mathew

  • Profile Image
    dreamlife_family
    Answered on September 21, 2012 at 07:46 AM

    http://myjotform.com/form/22635569186565 

    same problem 

    same answer 

  • Profile Image
    dreamlife_family
    Answered on September 21, 2012 at 08:11 AM

    plz  re-activated  my account plz 

  • Profile Image
    pinoytech
    Answered on September 21, 2012 at 09:50 AM

    Your account is now active again. Apologize for the inconvenience that may have caused.