- CRBSupportAsked on December 10, 2017 at 06:32 AM
Hi. I've created my form and got it linked to my auth.net account. I submitted a 'test' form, but in 'live' mode (I have no idea how to test without it actually taking my money!), on the 8th of December, but when I've checked auth.net, the transaction was declined an hour after it was processed.
Do you know if there are certain security requirements that auth.net specifty that I haven't activated on Jotform please? IT wouldn't have been declined for any other reason.
Also, I have 4 staff who process the applications. Is it easy for them to open each application with the 'key' please? Do you have a demo of this please?
Thanks in advance.
- CRBSupportAnswered on December 10, 2017 at 06:33 AM
I would like to be able to test more forms before I go ahead, as there was only 1 single test allowed. Is there a way to do this please?
- JotForm SupportliyamAnswered on December 10, 2017 at 08:11 AM
If what you would like to do is to enable sandbox on your Auth.net integration, you can do this within the field's settings. Just open the settings by clicking the wizard icon, then click the gear icon.
Then expand the Additional Gateway Settings, and toggle the Sandbox mode option to switch it to yes.
Note: You will need to create a sandbox account with Auth.net in order to make use of the sandbox mode, as this is different from the live mode.
With regard to security, nothing much is needed. You just need to make use of your API Login ID and transaction keys. So following the concern with the declined charging, you might want to get in touch with Auth.net's support or your bank. Otherwise, the error will happen right up front if it has something to do with the integration itself or your account's settings.
I also have restarted your counter for you with the payment submissions. So you should be able to use your form again.
- JotForm Supportashwin_dAnswered on December 10, 2017 at 01:05 PM
I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1319168
- CRBSupportAnswered on December 11, 2017 at 09:43 AMHi,
I've been advertising on Google Adwords and Bing Ads this morning and spent over £320 so far, but haven't had any sales since about 9am. So I ran a test transaction, and am getting the following error:
PCI :: Error during transaction
The merchant login ID or password is invalid or the account is inactive.
Please go back and fix this
I haven't changed any auth.net settings so no idea why this has happened, but it's clearly cost me a small fortune! Please could someone look into this urgently please?
- JotForm Supportashwin_dAnswered on December 11, 2017 at 11:08 AM
I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1319744
- CRBSupportAnswered on December 11, 2017 at 11:43 AMHi,
I've has to switch back to Formstack for now, and the transactions are going through there just fine. Please can someone look into this as I'd rather be with yourselves?
- JotForm SupportBJoannaAnswered on December 11, 2017 at 12:45 PM
What exactly do you want us to look into?
As far as I understood, my colleague liyam helped you with the issue that you reported on this thread.
Your other questions were moved to separate threads. the issue related to the 'PCI :: Error during transaction' was moved to this thread - https://www.jotform.com/answers/1319744
You replied there that the issue is resolved. If you issue is related to the 'PCI :: Error during transaction', please reply on that thread. In case that you have a new issue please open a new thread and report your issue there.