Submissions vs. payments

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    kellianneoleary
    Asked on December 10, 2017 at 06:00 PM

    Can you help explain the difference between submissions and payment allotments per membership? Also, if we just had the free version and it says we have run out of space but people have already paid through PayPal will their money still be transferred? 

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    John_Benson
    Answered on December 10, 2017 at 08:34 PM

    Hi,

    Can you help explain the difference between submissions and payment allotments per membership?

    Payment submissions comes from the form that has payment processors integrated into them, they are usually ordering/donation forms. On the other hand, any form without payment required that is submitted to you is regular submissions. 

    For more information about account usage and limits, please open this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    For the free plan, you can accommodate 1 payment submission. You can check the image below for more information on how many payment submission can receive for each plan. 

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    Keep in mind that the monthly limit resets back to 0 every first day of the month.

    It says we have run out of space but people have already paid through PayPal will their money still be transferred?

    If the payment submission were successful, yes, you should get the payment without any issue.