Please Wait Message: Some customers experience form to hang on submission.

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    ysmeninternational
    Asked on December 11, 2017 at 02:44 AM

    Hi,

    We have a few forms that are not working for some users. In each case, they are customers in South Asia - particularly India and Sri Lanka - and they report that when clicking submit, the button changes to "Please wait" and then freezes there.

    Both forms that have had problems are using the Preview Before Submit Widget, so it could be a problem with that, but it doesn't happen for all users, it has been working for some unique users sometimes but then not at other times, and I can't replicate the problem here in Switzerland. So maybe it has something to do with the invisible captcha?

    The two forms which have been reported to us as (sometimes) not working are:

    https://form.jotformeu.com/71304531310338

    https://form.jotformeu.com/72674579110359

    Many thanks.

  • Profile Image
    tina
    Answered on December 11, 2017 at 08:46 AM

    I was able to replicate your issue. The forms got stuck when I tried to submit both of these forms you mentioned.

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    I will forward this issue to our developers team for further investigation.

    Thank you for your patience.




  • Profile Image
    Helen
    Answered on December 19, 2017 at 06:03 AM

    Hello @ysmeninternational,

    Thank you for the contacting us.

    The issue has been fixed now. If you have any other issue, please feel free to contact us.

    Thanks,