PCI :: Error during transaction. The merchant login ID or password is invalid or the account is inactive.

  • Profile Image
    CRBSupport
    Asked on December 11, 2017 at 10:49 AM
    Hi,

    I've been advertising on Google Adwords and Bing Ads this morning and spent over £320 so far, but haven't had any sales since about 9am. So I ran a test transaction, and am getting the following error:

    PCI :: Error during transaction
    The merchant login ID or password is invalid or the account is inactive.
    Please go back and fix this


    I haven't changed any auth.net settings so no idea why this has happened, but it's clearly cost me a small fortune! Please could someone look into this urgently please?

    Thanks,

    Marcelle
  • Profile Image
    ashwin_d
    Answered on December 11, 2017 at 11:07 AM

    I'm sorry for the trouble caused to you.

    I did check your form and you seems to have added authorize.net creditentials but since it requires live payment, I was not able to submit your form to test the issue. 

    I would suggest you to please login to your authorize.net account and see if there is any problem with the account. I suspect that either your password is changed / expired or your account is inactive.

    We will wait for your response.

  • Profile Image
    CRBSupport
    Answered on December 11, 2017 at 11:12 AM

    Hi. The credentials are fine, and they’re working in Formstack, so there’s no error there.

    I’ve just run another test transaction on JotForm and it seems to have worked this time, so I’ll just keep an eye on it. If i get any further issues though, they cost me a lot in advertising, and I’ll have to switch back, regrettably.

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    TREVON
    Answered on December 11, 2017 at 12:14 PM

    Thank you for the feedback. In case any issue arises kindly feel free to let us know and we will be glad to assist.