- ICFformsAsked on December 11, 2017 at 03:39 PM
When we click edit, some of our hidden buttons are not showing up i.e. approval, etc.. Can you please take a look at this.
- JotForm SupportJed_CAnswered on December 11, 2017 at 04:47 PM
Kindly check if the "Auto hide empty fields" is checked. Just click on the small cog wheel on the upper right inside the submissions page.
Here's a sample screenshot:
Let me know if you have any questions.
- ICFformsAnswered on December 11, 2017 at 11:43 PM
The "auto hide empty fields" is not checked. The fields are still not showing up. Can you please look into this further and let us know what we need to do.
- JotForm SupportNik_CAnswered on December 12, 2017 at 02:16 AM
Could you please share the form ID you're working on so we can check this issue further?
- ICFformsAnswered on December 12, 2017 at 07:01 AM
Here is the form link: 40804887726970
- JotForm SupportWelvinAnswered on December 12, 2017 at 09:36 AM
It's the hidden box widget that isn't showing up on edit. It's no longer functioning correctly.
I have submitted this thread to our backend team for further checking. If there are updates, you should know it in this thread.
For the meantime, if you urgently need a solution to this, you may consider adding a single text entry field and hide it.
- ICFformsAnswered on December 12, 2017 at 10:19 AM
Thank you! We do need this fixed urgently as we are not able to process our forms without the hidden fields and codes that we typically use. I will see about getting the temporary fix under way but if there is a way to get a solution for the widget ASAP, that would be greatly appreciated.
Question: When did these fields change to a widget? They were created initially by using the single text field and then marked as hidden. We did not use a widget for these fields. Was this something that jotform converted in the past and it impacted our forms?
- JotForm SupportWelvinAnswered on December 12, 2017 at 10:34 AM
The ticket has been assigned already. Unfortunately, we cannot give you a timeframe, so I'd suggest doing the workaround for the meantime. If you want, we can do it for you.
In general, we did not re-create the Hidden Box. We just moved it and the other fields to the widget section, so we now call them as a widget. The setting of this widget still considered a regular field, not as an iframe like many other widgets we have.
You also have a hidden textbox fields in the form. It's likely that you have mixed them up in the form. We did not change anything in this widget, there's no conversion.
- ICFformsAnswered on December 12, 2017 at 12:12 PM
My colleagues have done some research on our end and found that this is impacting 10 different forms and multiple hidden fields within the forms (11 hidden fields on 8 forms and 2 hidden fields on 2 forms).
If we are to create new fields there would be about 1,887 submissions and about 13,989 hidden fields within those submissions that we would need to re-enter in the system in order for these forms to continue to be processed for our users. I understand that we can keep the previous fields, however, it becomes cumbersome as far as administration when we have possibly 22 hidden fields on each form.
My colleagues informed me that the hidden fields were working yesterday morning but did not work yesterday afternoon (we are on Eastern Standard Time).
In my experience, every time a ticket has been escalated to developers, we do not receive responses on the ticket threads. We go through the same questioning that we have already gone through with the first responders and it often leads to no further response on the ticket thread once that has concluded. Most often the issue has been resolved, however, there is a severe lack of communication.
We have a large number of users that use the forms that have been created using jotform. The data that I have provided above is only from a small portion of the forms we use and submissions that we receive. We have also been a paying customer for over 3 years and have recommended your services to others in our same area. Our company has stuck with your service through major server errors and overhauls of your services, however, this error is severely impacting our business and will impact our subscription to your services should this not be resolved.
- JotForm SupportNik_CAnswered on December 12, 2017 at 12:39 PM
We understand that this issue is affecting your business so please rest assured that our colleagues are working on this issue. And it is marked as Important.
I'm afraid that we cannot give you an ETA, but we will certainly inform you further through this thread once we receive an update regarding the problem.
Since the ticket is just opened we will require more time in order to check this problem.
Thank you for your patience and understanding.
- JotForm SupportRoseAnswered on December 13, 2017 at 02:50 AM
We are sorry for this inconvenience.
The problem should be fixed now. Could you please check and let us know if the issue still persists on your side.
Thank you in advance for your understanding and cooperation.
- ICFformsAnswered on December 13, 2017 at 12:37 PM
I have checked with my colleagues and it does appear that this has been fixed. Thank you for your assistance!