Unauthorized charge

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    jaymitchell 
    Asked on December 11, 2017 at 05:05 PM

    I just received notice of a PayPal charge of $45 from JotForm. I have not used the service for well over a year - in fact, when I tried to log in just now it said I was successful, but the page would not load.

    Please refund the charge and discontinue the service.

    Thank you.

    Jay Mitchell

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    Jeanette
    Answered on December 11, 2017 at 06:27 PM

     Hello Jay

    The reason is that the subscription was never canceled. However, I just did it for you and a refund was given.

    Cheers!