Unauthorized charge

  • jaymitchell
    Asked on December 11, 2017 at 5:05 PM

    I just received notice of a PayPal charge of $45 from JotForm. I have not used the service for well over a year - in fact, when I tried to log in just now it said I was successful, but the page would not load.

    Please refund the charge and discontinue the service.

    Thank you.

    Jay Mitchell

  • Jeanette JotForm Support
    Replied on December 11, 2017 at 6:27 PM

     Hello Jay

    The reason is that the subscription was never canceled. However, I just did it for you and a refund was given.

    Cheers!