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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't login - Order ID INT120611-4840-86795

    Asked by Goncalo Fernandes on September 20, 2012 at 02:12 PM


    Can't access my account in jotform forgot username and email used.

    Thanks for providing the reset options

    Kind regards,





    11 W Victoria St
    Suite 207A
    Santa Barbara, CA 93101


    VAT Number : EU826012240

    Product Support
    Order ID : INT120611-4840-86795
    Paid In Full : 11/Jun/2012

    Goncalo Fernandes
    Portugal Telecom
    Avenida Álvaro Pais N2
    Lisboa, Lisboa 1649-041
    JotForm Premium Monthly 1 9,95 USD
      Subtotal 9,95 USD
      VAT (23%) 1,99 USD
    Total 11,94 USD
  • Profile Image

    Answered by jeanettebmz on September 20, 2012 at 02:58 PM

    I have checked your account information , according to that order reference number

    You username is : gsftestes

    Your email address is : miguel-f-m******ca@tel***m.pt

    You can reset your password by going to the bottom of the Jotform Form builder and clicking on "Forgot Password?"