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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    upgraded to preimuim

    Asked by andypenn on September 20, 2012 at 03:08 PM

    have upgraded to preimuim the upgrade showed up breifly then reverteted back to free why is this I have mailed out informing people that the form can be used once more, this now causes me problems please explain

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    Answered by jeanettebmz on September 20, 2012 at 03:15 PM

    Your account looks Premium in our side. All you need to do is to logout, clear your browser's cache and log back in

    Thanks!

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    Answered by andypenn on September 20, 2012 at 03:29 PM

    thanks seems ok now