- info4070Asked on December 12, 2017 at 04:26 AM
I have been asked to upgrade which I had to do but I didn't think I was above my quota.
- JotForm SupporttinaAnswered on December 12, 2017 at 06:54 AM
As I checked your account, It seems you have upgraded your account to GOLD yearly plan on Dec 11, 2017. As I saw everything is fine with your limitations, you have not reached your limitations yet.
You can check your limitations for your Gold plan on your Usage page:
If you need any further assistance, please feel free to contact us.
- Andrew ChallonerAnswered on December 12, 2017 at 07:01 AM
Hi, I know i am in quota for the gold package as I have just renewed. I didn't think I was over quota on my silver package. Can this be checked and details sent?
- JotForm SupporttinaAnswered on December 12, 2017 at 08:42 AM
I will forward your issue to our team so they can investigate further this situation. You will be notified on this thread after it's clarified.
Thank you for your patience.