- Neeraj_vermaAsked on December 12, 2017 at 06:31 AM
i am not able to login my account.there showing error" Suspended". Can you please check on priority.
Screebshot for your more clarification
- JotForm SupportamyAnswered on December 12, 2017 at 09:10 AM
Your account has been suspended due to the phishing fields.
To reactivate your account, kindly let us delete this guilty field from your form.
- Neeraj_vermaAnswered on December 12, 2017 at 12:01 PM
how can i login my account can you please help here.
it's very urgent for us.
- JotForm SupportMike_GAnswered on December 12, 2017 at 12:26 PM
As mentioned by my colleague, Amy, in order for us to reactivate the account the fields described in the screenshot she provided need to be deleted from the form.
Please confirm this so we will know how to proceed.
We will wait for your response.
- neeraj_vermaAnswered on December 12, 2017 at 11:24 PM
We are one of the biggest Fintech companies in India and we do understand the sensitivity of the information being captured in any of our Jot forms. To ensure that no information gets mis-used, we have deployed special team to manage the responses of these forms. We are presently dealing with more than 4 million merchants and hence this form gets used to get details of those merchants only. Therefore, I request you to kindly allow us to operate this form or give us 2 weeks time so that we migrate this to another platform
- neeraj_vermaAnswered on December 13, 2017 at 12:22 AM
We are waiting for your response.
- neeraj_vermaAnswered on December 13, 2017 at 01:51 AM
- JotForm SupportamyAnswered on December 13, 2017 at 03:14 AM
We kindly request a proof that you are a company which you need to collect these kinds of sensitive information. You are able to send documents of your company to email@example.com. Please don't forget to include the thread URL in your email.
After you share your company documents with us, your account will be reactivated after an inspection.
After your account is activated, please have this in mind, we encourage you to follow this recommendation:
Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their bank account information along with personal info.
Here are some widgets you can add to the form (signature fields):
We are waiting for your action.
Thank you for your understanding and helping us to protect privacies of our users.
- neeraj_vermaAnswered on December 13, 2017 at 03:49 AM
Please allow us one week time to share company proof. Till that time I request you to kindly open my access
- JotForm SupportamyAnswered on December 13, 2017 at 05:39 AM
Unfortunately, we need these documents to reactivate your account. We are looking forward to your documents.
- neeraj_vermaAnswered on December 13, 2017 at 06:31 AM
please delete the mentioned form in trail mail.please do this on priority so I can login my account.
Please do this on priority.
- neeraj_vermaAnswered on December 13, 2017 at 07:55 AM
- JotForm SupportamyAnswered on December 13, 2017 at 08:09 AM
When you send a new reply to the thread, your request is always discarded at the end of the support queue. The response time depends on the workload in the support inbox.
On the other hand, I have deleted the guilty fields from your form and reactivated your account. You are able to log in to your Jotform account.
Please let us know if you have any further questions.