I am not able to login my account

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    Neeraj_verma 
    Asked on December 12, 2017 at 06:31 AM

    Hi team,

    i am not able to login my account.there showing error" Suspended". Can you please check on priority.

    Screebshot for your more clarification

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    amy
    Answered on December 12, 2017 at 09:10 AM

    Your account has been suspended due to the phishing fields. 

    1513087727Screen Shot 2017-12-12 at 17.0

    These fields are against to our Terms of Use and perceived as "Phishing". Please note that our users cannot collect sensitive data such as credit card information, social security numbers, user login credentials, or other sensitive personal information.

    To reactivate your account, kindly let us delete this guilty field from your form. 

  • Profile Image
    Neeraj_verma 
    Answered on December 12, 2017 at 12:01 PM

     Hi Amy, 

    how can i login my account can you please help here.

    it's very urgent for us.

  • Profile Image
    Mike_G
    Answered on December 12, 2017 at 12:26 PM

    As mentioned by my colleague, Amy, in order for us to reactivate the account the fields described in the screenshot she provided need to be deleted from the form.

    Please confirm this so we will know how to proceed.

    We will wait for your response.

  • Profile Image
    neeraj_verma 
    Answered on December 12, 2017 at 11:24 PM

    Hello Sir,

    We are one of the biggest Fintech companies in India and we do understand the sensitivity of the information being captured in any of our Jot forms. To ensure that no information gets mis-used, we have deployed special team to manage the responses of these forms. We are presently dealing with more than 4 million merchants and hence this form gets used to get details of those merchants only. Therefore, I request you to kindly allow us to operate this form or give us 2 weeks time so that we migrate this to another platform

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    neeraj_verma 
    Answered on December 13, 2017 at 12:22 AM

    Hi Sir,


    We are waiting for your response. 

  • Profile Image
    neeraj_verma 
    Answered on December 13, 2017 at 01:51 AM

    Hi team, 


    Please update??

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    amy
    Answered on December 13, 2017 at 03:14 AM

    We kindly request a proof that you are a company which you need to collect these kinds of sensitive information. You are able to send documents of your company to support@jotform.com. Please don't forget to include the thread URL in your email.  

    After you share your company documents with us, your account will be reactivated after an inspection. 

    After your account is activated, please have this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their bank account information along with personal info.

    Here are some widgets you can add to the form (signature fields):

    http://widgets.jotform.com/search/signature

    You can also add this Terms of use widget (for the agreement)

    http://widgets.jotform.com/widget/scrollable_text

    We are waiting for your action. 

    Thank you for your understanding and helping us to protect privacies of our users.

  • Profile Image
    neeraj_verma 
    Answered on December 13, 2017 at 03:49 AM

    HI Amy,

    Please allow us one week time to share company proof. Till that time I request you to kindly open my access

  • Profile Image
    amy
    Answered on December 13, 2017 at 05:39 AM

    Hi again,

    Unfortunately, we need these documents to reactivate your account. We are looking forward to your documents. 

  • Profile Image
    neeraj_verma 
    Answered on December 13, 2017 at 06:31 AM

    Hi Amy,

    please delete the mentioned form in trail mail.please do this on priority so I can login my account.

    Please do this on priority.


  • Profile Image
    neeraj_verma 
    Answered on December 13, 2017 at 07:55 AM

    Hi Amy, 

    please update

  • Profile Image
    amy
    Answered on December 13, 2017 at 08:09 AM

    Dear Neeraj,

    When you send a new reply to the thread, your request is always discarded at the end of the support queue. The response time depends on the workload in the support inbox. 

    On the other hand, I have deleted the guilty fields from your form and reactivated your account. You are able to log in to your Jotform account. 

    Please let us know if you have any further questions.