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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email recipients won't change.

    Asked by yourpieroswell on September 20, 2012 at 05:24 PM

    I have an employment application that I need to change email recipients for.  I have changed the email addresses but the emails keep going to the old address for some reason.  What do I need to do to make sure these applications go to the correct email addresses?


    The email address in the screenshot is NOT the email address that is in the recipient space.  I have no idea where that email address is coming from.


    My email address is benallen12@gmail.com. Thanks for your help.

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    JotForm Support

    Answered by Mike_T on September 20, 2012 at 06:55 PM

    We are sorry for the inconveniences caused.

    Let me please inform you that Test Email button is sending email notifications to the account email address only. This is done to prevent spammers abuse.

    Actual submissions will be sent to the correct email(s). In other words, you can check your email notification by submitting the form.

    Please feel free to contact us if you need any further assistance.