What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Response Feild not showing in Email Notifications

    Asked by nanciamusic on September 20, 2012 at 06:38 PM

    Dear Customer Service

    When we are receiving submitted forms via email it is not showing the response for the feild "Is this a Paying or Non-Paying Event".  However, when logged into the JotForm account the Payment Option shows.

    Please Advise

    Kind Regards


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    Answered by jeanettebmz on September 20, 2012 at 07:49 PM

    Can you please delete the current email alert and setup a fresh new one?

    Please follow this guide in order to know how to delete your current email notification