Why is my form having an over quota error?

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    Asked on December 12, 2017 at 12:43 PM

    Hi Jotform,

    I have the "FREE" membership and was told I would get 100 submissions. I am not even close to that number and have an error on my web page saying "over quota".

    This is my 2nd message in regards to fixing this issue. Please advise.

  • Profile Image
    Answered on December 12, 2017 at 12:54 PM

    I have checked your account, it seems you have reached your limits in payments.

    Free users are eligible of only 1 payment per account and you have currently 10 payments.

    NOTE:Submissions, Payments,Views are subject to reset every 1st day of the month.

    You can check this related article. Understanding-Your-Account-Usage-and-Limits