Clarity on how data from forms is stored

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    Asked on December 12, 2017 at 01:17 PM


    I have a developer creating a website for me, and I forwarded a jotform link to be embedded to capture customer queries.  The developer suggested that I not use Jotform because Jotform reserves the right to maintain data stored in the form and use the data in any public domain at any time for any reason.

    Is that correct - can Jotform store, view, and use the data collected from my form for its own purpose?


    April Johnson

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    Answered on December 12, 2017 at 01:35 PM

    Data collected through forms is stored on our servers but is only accessed for administrative purposes.  As per our privacy policy:

    Submission Data. We respect the privacy of our users and the privacy of their client data. All user information contained within the forms you may use or build on the JotForm Site are governed by our Terms of Service. You retain all rights to your data. We will not sell, share data. We will not access your data for non-administrative reasons.

    It is also possible to encrypt your form data so that it can only be accessed with a specific key:

    Please note that if you do use encrypted form data, we do not have access to your key.  If the key file is lost, the encryption cannot be removed.  When submission data is encrypted, we cannot access it even for admin purposes.

    If you have further questions, let us know and we will be happy to help.