Form updates: No effect on preview

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    zdewitt
    Asked on December 12, 2017 at 01:31 PM

    Good afternoon,

    When making changes to our form, the preview and actual website isn't reflecting the changes.

    The website keeps intermittently showing the message that is set for when the form closes as well.  On my mobile device however, it is showing correctly.

    We are using the IFrame code as well.

    Is there a time delay or a way to force update?  We did a hard refresh on chrome as well as clearing the cache.

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    Mike_G
    Answered on December 12, 2017 at 02:12 PM

    We would like to apologize for any inconvenience. Can you specifically tell us what update did you make in your form but is not showing when the form is previewed, please? Also, have you tried viewing it using a different browser?

    I have cleared your form's cache, please check if that made any difference.

    We will wait for your response.

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    zdewitt
    Answered on December 12, 2017 at 02:23 PM

    Still not updated.

    Added a divider after the phone number, changed the options on the drop down menu and added a table at the very bottom.

    Verified on chrome, firefox and IE.

    The thing that confused me was even when I preview it on jotform.com it doesn't appear correct.  in the designer or builder screen, it is however.

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    Mike_G
    Answered on December 12, 2017 at 02:44 PM

    Thank you for the additional information.

    I have checked your form and I can see the changes you just described except for the option from the drop-down (but we will be glad to check that also, just let us know the details of the changes).

    1513107807t14_42_30.png

    Can you check it again on your end, please? We will wait for your response.

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    zdewitt
    Answered on December 12, 2017 at 02:55 PM

    Attached are two screenshots on my end after a cache clear and forced refresh.  Chrome shows the elusive message for when the form is supposed to be closed.  Firefox shows the non updated version.

    I have tried this on multiple devices/computers as well.. seems to be slightly scattered results.

    1513108306wdfc.JPG

    1513108324wdfc1.JPG

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    aubreybourke
    Answered on December 12, 2017 at 04:12 PM

    I have escalated this issue to Level 2 support. They will investigate and post a response on this thread.


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    Rose
    Answered on December 13, 2017 at 01:14 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Could you please check and let us know if the problem still persists on your side.

    Thank you in advance for your understanding and cooperation.