Jot Form Preview not updating

  • RWPerez
    Asked on December 12, 2017 at 3:27 PM

    My current form build is fine it was working then stopped working and will not update.

    Page URL: https://form.jotform.com/73455571394161
  • dima_n
    Replied on December 12, 2017 at 3:45 PM

    Try to refresh your browser page and clear cache files.

    In case the problem won't disappear, send screenshots of the screen when an error occurs. Thus I can help you.

  • RWPerez
    Replied on December 12, 2017 at 3:49 PM

    Build mode1513111702build mode Screenshot 10

  • RWPerez
    Replied on December 12, 2017 at 3:51 PM

    Preview mode:1513111792SS1 Screenshot 10

  • RWPerez
    Replied on December 12, 2017 at 3:57 PM

    Thanks, I've noticed this problem with Firefox, it loads fine with IE and Chrome. Don't think it ever did that on Firefox before. Thanks for the help.

    Side note. This captcha is super annoying

  • RWPerez
    Replied on December 12, 2017 at 4:08 PM

    Now it doesn't update my "Saved Changes" on the preview.

  • Kevin Support Team Lead
    Replied on December 12, 2017 at 6:14 PM

    @RWPerez, 

    We were experiencing an issue and changes were not showing up on preview mode, this was identified, reported to our back-end team and it was quickly resolved. 

    May you please check your form now? 

    This guide will also help you clearing your forms cache from your JotForm account: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    Please let us know if the issue persists.