Uploading files is not working on Android

  • Fisiocare
    Asked on December 12, 2017 at 4:01 PM

    Hi,

     

     

     

     

          I've got a form that works perfectly on PC but it isn't working properly on android. Problem is that nothing happens when I click to select file to upload. There is no error message, it is just not responding.

          Please help me!

     

    All the best,

    Rafael

     

    Page URL: https://form.jotformz.com/73065480184659
  • Kevin Support Team Lead
    Replied on December 12, 2017 at 5:53 PM

    Please accept our sincere apologies for the inconveniences this may have caused to you. 

    I have been testing your form on Android 7 and I was able to get the file upload field working: 

    1513119100mobile Screenshot 10

    I already cleared your forms cache, may you please check again? 

    If the problem persists, please let us know which device are you using, we will try on the same or similar device, let us know which browser did you use too and if you have embedded your form in any webpages. 

    We will wait for your response. 

  • Fisiocare
    Replied on December 14, 2017 at 9:24 AM

    Tks. It is working.