dont receve email

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    Breakpoint
    Asked on September 21, 2012 at 05:37 AM
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    moonzkie
    Answered on September 21, 2012 at 09:00 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively. This is just to test out if the problem is with your mail service provider.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let me know if you require further assistance with cancelling. Thank you for doing business with Jotform.

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    pinoytech
    Answered on September 21, 2012 at 12:09 PM

    Hi,

    I have check your form's notfication and found out that the Recipient of this form was set to this email address: re3wo1@kpnmail.nl not on the email address that you provide above. 

    Here's a guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you need further assistance, feel free to contact us at anytime.

    Have a good day!