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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    dont receve email

    Asked by Breakpoint on September 21, 2012 at 05:37 AM

    The form dont rederect to re3wo1@kpn.com

    Page URL:
    http://www.jotform.com/form/12084645302

    Screenshot
  • Profile Image

    Answered by moonzkie on September 21, 2012 at 09:00 AM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively. This is just to test out if the problem is with your mail service provider.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Let me know if you require further assistance with cancelling. Thank you for doing business with Jotform.

  • Profile Image

    Answered by pinoytech on September 21, 2012 at 12:09 PM

    Hi,

    I have check your form's notfication and found out that the Recipient of this form was set to this email address: re3wo1@kpnmail.nl not on the email address that you provide above. 

    Here's a guide: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you need further assistance, feel free to contact us at anytime.

    Have a good day!