Old version of the form keeps showing up when I preview or embed it on my website

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    Asked on December 13, 2017 at 12:03 PM


    I updated the form and when I login I can see it is updated when I try to edit it, but when I preview it or put the code on my site it keeps showing the old version of the form. 

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    Answered on December 13, 2017 at 01:54 PM

    Hello @TreadWright - Can you please point us specifically which fields are not updating? I compared the embedded form on your website against the standalone version of your form and all the fields match as far as I can tell.

    We would appreciate it if you could show a screenshot of the actual differences so we can have a better look. Please refer to the quick guide below to ensure that your screenshot will reach our Support Forum. It will never post if you attach it via email.

    Related guide: How-to-Post-Screenshots-to-Our-Support-Forum

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    Answered on December 13, 2017 at 11:59 PM

    I have the same problem. Here's a video showing what is happening. Seems like a few others are reporting something similar.


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    Answered on December 14, 2017 at 01:50 AM

    @ircarmichael - We moved your post to a separate thread https://www.jotform.com/answers/1323014

    We'll reply to you there shortly.