What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account showing up as free instead of premium?

    Asked by belgradeschools on September 21, 2012 at 09:04 AM

    Hi I purchased the premium upgrade account a few days ago but for whatever reason it's still showing up as the free account underneath my account instead of the Premium.  why isnt this changing?

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    Answered by moonzkie on September 21, 2012 at 09:50 AM


    Could you please provide me with the order reference number?

    Thank you.

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    JotForm Support

    Answered by EduardoMendez on September 21, 2012 at 09:59 AM


    Your account has been upgraded.  Thanks for letting us know about this and feel free to contact us if you need further assistance!